Any cloud desktop hosting company worth its salt can be good at the initial part of servicing its customers – migrating its data, desktops, servers and applications on to their cloud platform. However, where the true test of great customer service begins is in all the issues that can arise after the sale is made. And from there it never ends. It is up and responsive to the needs of your business and prepared to handle all those unplanned contingencies with its 24/7 emergency service in a courteous and efficient manner. This is because as the old business axiom goes “it’s much more expensive to acquire new customers than it is to retain a current one.” Let’s look at some unexpected crisis that can occur to a business that relies on on-premise hosting of its data. (On-premise software is installed locally, on a company’s own computers and servers.)

  • Natural disasters: Landslides, avalanches, earthquakes, tsunamis, and floods are disasters than can happen without much if any warning. Hosting using an on-premise solution to store your data may sound like a good idea but it is in fact a recipe for calamity. Our cloud based services give you a buffer against such contingencies by supporting and sustaining your business continuity. We also do this with our U.S. based support team. This means that when you need a partner in your emergency mitigation team, we will be there for you 24/7/365. Also, with a US based support team it means that there will be no language based difficulties between your techs and ours.
  • Data breaches due to malware, viruses, phishing attempts, etc: Not only is your data sensitive and but that of your customers is too and can be in danger as the result of a vicious attack on your computer system. While nothing is 100% effective, we have an aggressive backup strategy that can get you back quickly and avoids paying ransom in a worst case scenario.   Many cloud desktop competitors leave backups as the client’s responsibility.  This is not the case with us! Our cloud based solution is super secure and grade A protection against such attacks. We do so using our anti-virus software and we do so by offering you US based telephone support. customer service

In short, we strive to be part of the contingency plan that every company should have to protect its data from breaches. In the information age storage and access to digital data is vitally important to businesses. Our U.S. support team means that your needs will be attended to promptly should an emergency arise or even if you just need help setting up or using Act hosting. Our service does not just end when we have the sale. We support you as long as you are using our company to provide better services and products for your customers.

Why Good Customer Service Has No Time Limit
Tagged on:                     

Leave a Reply

Your email address will not be published. Required fields are marked *